RenovationRouteFrequently Asked Questions
Everything you need to know about RenovationRoute. How it works, how payments stay protected, and how we make home improvement simple for everyone.
FAQs
Questions & Answers
Get quick answers before you start your next project.
What is RenovationRoute?
RenovationRoute is a modern platform that connects homeowners and contractors through AI-powered project estimating, secure escrow payments, and transparent project management all in one place.
How is RenovationRoute different from Angi, Thumbtack, or HomeAdvisor?
We are not a lead generation business. RenovationRoute focuses on helping projects get completed, which means we do not charge astronomical amounts for leads. The problem is not just finding a contractor, it's ensuring the project is planned clearly, tracked properly, and paid securely. Our platform is built around these core principles to make home improvement simple and fair for everyone.
How does escrow work?
Once a homeowner accepts the contractor's quote (which includes the payment schedule), the homeowner pays before the payment due date. When the work for that milestone is completed, the homeowner approves the payout. This protects both sides and helps minimize payment disputes. Learn more on our Trust & Safety page.
Is RenovationRoute free to use?
Posting a project is 100% free for homeowners. A small 1% escrow processing fee applies to payments to cover secure handling and transaction costs.
How accurate are AI generated estimates?
Our AI helps outline scopes, materials, and cost ranges based on your project description and similar completed projects. AI estimates provide helpful starting points but should always be reviewed and adjusted by qualified contractors for site-specific conditions, local regulations, and unforeseen variables before final approval.
Can homeowners and contractors communicate directly?
Yes. Each project includes built in chat and file sharing so you can discuss materials, designs, timelines, and changes. All tracked in one secure thread.
What happens if there's a dispute?
RenovationRoute's support team reviews the full project history, including messages, documents, and photos. Funds remain in escrow until a fair resolution is reached. See our Trust & Safety policy for details.
Can contractors invite their team or admin?
Yes. Contractors can add team members. Team members have access to everything except bank account information.
Do I need to download an app?
No app required. RenovationRoute works perfectly on desktop, tablet, or mobile browsers no installs or updates needed.
Where can I learn more before signing up?
Contractors can check out our For Contractors page for a step-by-step overview. Homeowners can check out our For Homeowners page for a step-by-step overview. Or explore Pricing to see how simple it is to get started.
How do I contact support?
You can reach us anytime at info@RenovationRoute.com or use the contact form on our Help Center page. We typically respond within one business day.
Ready to start your project?
Join homeowners and contractors who trust RenovationRoute for transparent quotes, secure payments, and smooth project management.