Privacy Policy

Last updated: November 18, 2025

RenovationRoute (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, use our platform, post projects, or connect with contractors.

By using our website or services, you agree to the terms described in this policy.

1. Who We Are

MS TECH ALPINE VENTURES LLC (dba RenovationRoute), a Wyoming limited liability company, operates RenovationRoute.com, a technology platform connecting homeowners and contractors for home improvement projects with secure payments, AI-powered estimating, and transparent project management.

Our Mission: Make construction projects for both the homeowner and the contractor simpler with fewer headaches.

Our website address is: https://www.RenovationRoute.com

2. Information We Collect

We collect information necessary to operate our platform and connect homeowners with contractors:

a. Account Information

Contact Information - name, email address, phone number, mailing address
Account Credentials - username, password (encrypted)
Profile Details - user type (homeowner or contractor), location, business name (for contractors)

b. Project Information

Project Details - descriptions, photos, documents, scopes, budgets, timelines
Messages - communications between homeowners, contractors, and RenovationRoute support
Files - uploaded documents, images, contracts, invoices, and project materials

c. Payment Information

Payment Data - processed and stored by Stripe (our payment processor), not by RenovationRoute
Transaction History - payment amounts, dates, milestone approvals, escrow status
Bank Account Information - for contractors receiving payments (stored by Stripe)

d. Usage and Analytics

Website Analytics - page views, device type, browser, IP address, traffic sources
Platform Activity - projects posted, bids submitted, messages sent, logins
AI Tool Usage - project scopes, estimates, and material lists generated using our AI features

We do not store credit card numbers or full payment details on our servers. All payment processing is handled securely by Stripe.

3. How We Use Your Information

We use the information you provide to:

Platform Operations

Create and manage your account
Connect homeowners with contractors
Facilitate project posting, bidding, and communication
Process secure escrow payments through Stripe
Track project milestones and approvals
Generate AI-powered project scopes, estimates, and material lists

Communication

Send project notifications, bid alerts, and payment confirmations
Provide customer support and resolve disputes
Share platform updates, new features, and service announcements
Send promotional offers and marketing (only if you opt in)

Security and Compliance

Prevent fraud, abuse, and unauthorized access
Comply with legal obligations and respond to legal requests
Enforce our Terms and Conditions
Maintain platform security and integrity

Improvement and Analytics

Analyze usage patterns to improve our platform
Develop new features and AI capabilities
Conduct research and analytics
Test and optimize user experience

We never sell your personal information to third parties for marketing purposes.

4. Cookies and Analytics

Our website uses cookies and analytics tools to improve functionality and understand visitor behavior.

Types of Cookies We Use

Essential Cookies - required for login, session management, and core platform functionality
Analytics Cookies - track usage patterns to improve our service (Google Analytics or similar)
Preference Cookies - remember your settings and preferences
Marketing Cookies - track ad performance (only if you consent)

Cookies are small files stored on your browser that help us analyze traffic patterns and enhance your experience.

You can manage or delete cookies in your browser settings at any time. Note that disabling essential cookies may affect platform functionality.

Analytics data is used to improve site performance, user experience, and feature development.

5. How We Protect Your Data

We take your privacy seriously and implement industry-standard security measures to protect your data:

Encrypted Connections - All data transmitted through HTTPS/SSL encryption
Secure Password Storage - Passwords are hashed and never stored in plain text
Payment Security - All payment processing handled by Stripe (PCI-DSS compliant)
Access Controls - Restricted employee access to personal data on a need-to-know basis
Regular Security Audits - Ongoing monitoring and security updates
Data Backups - Regular encrypted backups to prevent data loss

Note: While no system is completely immune to security threats, we regularly review and update our security practices. We will notify you of any data breaches as required by law.

6. How Long We Keep Your Information

We retain your information as long as necessary for:

Active Accounts - As long as your account remains active
Project Records - For the duration of the project plus 7 years for legal/tax compliance
Payment Records - 7 years for tax, legal, and warranty purposes (required by law)
Communication Logs - 3 years for support and dispute resolution
Deleted Accounts - 90 days after deletion (for recovery), then permanently removed

You may request deletion of your data at any time by contacting us at info@RenovationRoute.com. Note that we may retain certain information as required by law or for legitimate business purposes (e.g., resolving disputes, preventing fraud).

We share your information only as necessary to operate our platform:

With Other Users

Homeowners and Contractors - When you post a project or bid, relevant information is shared with the other party
Project Participants - Team members added by contractors can view assigned project information
Public Profiles - Contractor profiles, ratings, and reviews are visible to homeowners

With Service Providers

Stripe - Payment processing, escrow management, and payout services
Cloud Hosting - Secure data storage and platform infrastructure
Email Services - Transactional emails and notifications
Analytics - Google Analytics or similar tools for usage insights
AI Services - Third-party AI providers for project estimation features

Legal and Safety

Legal Authorities - If required by law, subpoena, or court order
Dispute Resolution - With arbitrators or courts if involved in legal proceedings
Safety and Fraud Prevention - To investigate abuse, fraud, or terms violations

All third parties who access your information are required to handle it securely and only for authorized purposes. We never sell your personal information to third parties.

8. Your Rights

You have the right to:

Access - Request a copy of the personal data we hold about you
Correction - Request corrections to inaccurate or incomplete information
Deletion - Request deletion of your account and personal data (subject to legal retention requirements)
Data Portability - Receive your data in a structured, machine-readable format
Opt-Out - Withdraw consent for marketing communications at any time
Object - Object to processing of your data for certain purposes
Restrict - Request restriction of processing in certain circumstances

To exercise any of these rights, contact us at info@RenovationRoute.com or info@RenovationRoute.com.

We will respond to your request within 30 days. Some data may be retained as required by law or for legitimate business purposes (e.g., fraud prevention, legal compliance).

9. Links to Other Websites

Our website may include links to third-party platforms such as social media pages or partner services.
We are not responsible for the privacy practices or content of those external sites.
We encourage you to review the privacy policy of any website you visit.

10. Children’s Privacy

RenovationRoute does not knowingly collect personal information from children under 13 years of age.
Our website and services are intended for adults and business owners.
If you believe a child has submitted personal data to us, please contact us immediately so we can remove it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operations or legal requirements.
Any updates will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us:

Company: MS TECH ALPINE VENTURES LLC (dba RenovationRoute)
Email: info@RenovationRoute.com
Support: info@RenovationRoute.com
Phone: +1 (248) 716-5604
State of Formation: Wyoming
Operating Location: Serving Michigan, Colorado, Utah, Arizona, and Wyoming