RenovationRouteTrust & Safety
RenovationRoute has been helping homeowners and contractors work together safely for over 3 years, with over $100,000 in project payments securely processed through escrow. Every feature we’ve built comes from real experiences, real concerns, and real lessons learned on both sides of the job.
FAQs
Home improvement projects can get messy. Miscommunication happens. People disappear. We built RenovationRoute because we were tired of seeing good homeowners and honest contractors lose out. This is how we make sure that doesn’t happen here.
What if my money disappears?
Every payment on RenovationRoute runs through a secure Stripe-powered escrow account. Funds are never sent directly to the contractor or RenovationRoute, they are held safely until milestones are approved by you. Both people always know where your money is, and you can see exactly when it is released. We do not touch your funds, Stripe does, under U.S. banking compliance.
What if my contractor flakes out or does bad work?
While we cannot guarantee the quality of work from every contractor. That being said the funds will stay in escrow until a resolutions is resolved. Contractors have to keep a high review or they will be removed. This is the best way to protect homeowners from contractors who do bad work or disappear at this point.
What if a homeowner doesn’t pay me?
For contractors, RenovationRoute eliminates the biggest pain: chasing payments. Before any work begins, escrow confirms that funds are deposited and available. Once milestones are marked complete and approved, payouts are automatically released to your bank account, no awkward conversations, no waiting on checks.
What if a homeowner does not approve the payout?
If a homeowner does not approve the payout then the issue has to be resolved with the customer. The good news is if there is a big disagreement the milestones help protect contractors from losing large sums of money. Make sure to have several milestones to protect yourself as a contractor.
Who’s behind RenovationRoute?
RenovationRoute was founded by a team of builders and engineers who were tired of how complicated home projects had become. Led by Jesse Edwards, a senior software engineer and construction enthusiast.
Community Standards
RenovationRoute is built on respect and professionalism. All users agree to our community standards to keep projects productive, safe, and fair.
For Homeowners
- Be clear, responsive, and respectful during bids.
- Fund milestones before work begins.
- Approve payments promptly once work is verified.
For Contractors
- Provide accurate estimates and realistic timelines.
- Upload progress photos for milestone verification.
- Maintain professionalism on every job site and message.
Report a Problem
We take fraud, safety violations, and unethical behavior seriously. If something doesn’t feel right, please reach out to our Trust & Safety team.
Email Our Safety Team
support@RenovationRoute.com
Call for Urgent Issues
+1 (248) 716-5604
Transparency Is Our Safety Net
Every project. Every chat. Every payment. Nothing happens on RenovationRoute that you can not see or verify yourself. That is how trust is earned and why we have never lost a single dollar of client funds since launch.
We Build the Safety Net So You Can Build Everything Else
Whether you’re hiring your first contractor or running your tenth project, RenovationRoute protects your time, your money, and your peace of mind. Real people. Real protection. Real results.