Terms and Conditions

Last updated: December 15, 2025

Welcome to RenovationRoute (“we,” “us,” or “our”).
Please read these Terms and Conditions (“Terms”) carefully before using our website or scheduling a project service with us.

By visiting our website, requesting a quote, or entering into a service agreement with RenovationRoute, you agree to these Terms. These terms of use are entered into by and between you and MS TECH ALPINE VENTURES LLC, a Wyoming limited liability company, doing business as RenovationRoute (“Company”, “we”, “us”, “our”). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, “Terms and Conditions”), govern your access to and use of RenovationRoute.com, including any content, functionality, and services offered on or through RenovationRoute.com (the “Website”), whether as a guest or a registered user, and the services offered through the Company (“Services”). The Website works seamlessly on desktop, tablet, and mobile devices without requiring any app download.

Please read the Terms and Conditions carefully before you start to use the Website or Services. By using the Website or Services, or submitting a service request to us, you accept and agree to be bound and abide by these Terms and Conditions and our Privacy Policy, found at:

https://RenovationRoute.com/privacy

incorporated herein by reference.

If you do not want to agree to these Terms and Conditions or the Privacy Policy, you must not access or use the Website or Services.

CHANGES TO THE TERMS OF USE

We may revise and update these Terms and Conditions from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the Website thereafter.

Your continued use of the Website or Services following the posting of revised Terms and Conditions means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

IMPORTANT: PLEASE REVIEW THIS AGREEMENT CAREFULLY. IN PARTICULAR, PLEASE REVIEW THE MUTUAL ARBITRATION PROVISION IN SECTION 22.

1. INTRODUCTION TO RenovationRoute

RenovationRoute is a modern platform connecting homeowners and contractors with secure payments, AI-powered estimating, and transparent project management. We provide services for tracking projects at your home or property and connect you with potential Contractors (collectively, “Contractor(s)”). You can post projects, receive bids from multiple Contractors, track progress and work, share documents and photos, and complete secure milestone-based payments through the Services and Website.

IMPORTANT: RenovationRoute is a Technology Platform Only. We are NOT:

  • A general contractor, construction company, or home improvement provider
  • An employer, supervisor, or manager of any Contractor
  • A party to any agreement between you and a Contractor
  • Responsible for the quality, safety, legality, or completion of any work
  • Liable for any damages, injuries, losses, or disputes arising from contractor services

We provide technology tools only. All contracts for actual work are directly between you and the Contractor. We do not guarantee, warranty, oversee, inspect, or take any responsibility for any work performed.

AI-Powered Tools: RenovationRoute uses artificial intelligence to help generate project scopes, cost estimates, and material lists. While our AI tools are designed to provide helpful starting points, they are not a substitute for professional judgment. AI-generated estimates and scopes may not account for all variables, site-specific conditions, or local regulations. You should review all AI-generated content carefully and consult with qualified Contractors before making decisions. We do not guarantee the accuracy, completeness, or suitability of any AI-generated information.

⚠️ AI ESTIMATES ARE NOT QUOTES: AI-generated cost estimates are educational tools and starting points only. They should NOT be relied upon for budgeting, contracting, or financial planning. AI cannot account for:

  • Site-specific conditions (foundation issues, hidden damage, accessibility)
  • Local building codes and permit requirements
  • Material price fluctuations and availability
  • Contractor labor rates in your specific market
  • Unforeseen complications or change orders
  • Weather delays, supply chain issues, or other external factors

Always obtain written, binding quotes from licensed contractors who have physically inspected your property before making any financial commitments. RenovationRoute is not liable for cost overruns, budget shortfalls, or any damages resulting from reliance on AI-generated estimates.

For Contractors: We provide a platform to connect you to potential jobs to bid on, help build your reputation and expand your business. You can bid on multiple projects, use AI-powered tools to generate quotes faster, track the progress and work, receive secure payments through escrow (with milestone-based approvals) or Quick Pay option, and invite team members or workers to collaborate on projects. Contractors can add workers or admins, assign projects, and track team progress all within RenovationRoute.

2. LOGIN SECURITY

If required, you will be provided an opportunity to create login credentials, which may include, but are not limited to, user name, password, and/or security information (collectively, “Credentials”).

  • You must treat such Credentials as confidential and not disclose them to any other person or entity.
  • You also agree not to provide any other person with access to the Website using your Credentials.
  • You assume all risks and losses associated with your Credentials.

If you believe there was any unauthorized (or attempted) access to or use of your Credentials or any other breach of security, you must immediately reset and update your Credentials.

We have the right to disable any Credentials or other identifier at any time and without prior notice to you.

Account Termination Rights: We reserve the right to suspend or terminate any user account immediately and without prior notice if we suspect:

  • Fraudulent activity or misrepresentation
  • Violation of these Terms
  • Abuse of the platform or other users
  • Excessive chargebacks or payment disputes
  • Unlicensed contracting or illegal activity
  • Any conduct that poses legal or financial risk to RenovationRoute

Upon termination, all access to the platform will be revoked. Any funds held in escrow at the time of termination may be subject to holds, freezes, or forfeitures as determined in our sole discretion or as required by law.

3. CONTENT AND AVAILABILITY

We may, from time to time, introduce new Content to the Website or add to, remove, or change existing Content in our sole discretion and without notice. By using any new or modified Content as it becomes available, you agree to be bound by these Terms and Conditions.

“Content” means all information, data, text, additional features, messages, software, sound, music, video, photographs, graphics, images, and any other materials that are included in the Website.

The availability of the Website may be limited during periods of high volume, system upgrades and maintenance, or for other reasons, as determined in our sole discretion. We will not be liable to you for any loss in connection with the availability/unavailability of all or part of the Website. If applicable, we will attempt to provide you with prior notice of any scheduled downtime; however, we will not be liable to you for failure to provide notice of any downtime or unavailability of the Website.

4. OUR STANDARD SERVICES

We are committed to making your experience with us a positive one. There are several ways you can find Contractors through us. The following is a list of Services that we provide to connect individuals and Contractors:

a. START TO FINISH PROJECT

Start to Finish Project is our Service where you submit the details of the project you would like completed, and we may open your project to Contractors for them to review and bid online for the contract.

From here, once a bid is accepted, the project and payments are managed through RenovationRoute until the project is completed. This format not only lets you and the contractor track the progress and payments, but also creates a living portfolio of your home project for any records you may need.

Project Features Include:

  • AI-powered project scope generation and cost estimates
  • Transparent quote and bidding system where you can see how many contractors have bid
  • Secure escrow payments powered by Stripe
  • In-platform messaging and file sharing to keep all communications and documents in one place
  • Project lifecycle tracking from creation through completion and payment
  • Calendar scheduling and sync capabilities (coming soon - not currently available)
  • Advanced analytics and bulk project tools for Pro users (coming soon - not currently available)

However, in RenovationRoute’s reasonable discretion, we do not guarantee that we will be able to match your service needs with a Contractor or that there are Contractors in your area that are either capable or willing to complete your service needs.

b. CONTRACTOR DIRECTORY AND REVIEWS

Our Contractor Directory is where you can search for Contractors along with their ratings and reviews. You can search, view, and select Contractors in your selected area who provide services in the project categories that you select. These listings include ratings and reviews of those Contractors from their previous customers, when available.

We provide a messaging platform through the Website to connect you directly with us and/or Contractors. You, us, and our Contractors may use the messaging platform to communicate regarding the Services. You agree that you will not use the messaging platform to send any messages that are dishonest, fraudulent, misleading, deceptive, violate these Terms and Conditions, or violate any applicable law, rule, or regulation.

We and our affiliates may view, store, access, and disclose messages exchanged between you, us, and/or our Contractors transmitted via our messaging platform.

c. TEAM COLLABORATION FOR CONTRACTORS

Contractors may invite team members, workers, or administrative staff to collaborate on projects within RenovationRoute. Team members added by a Contractor:

  • Have access to assigned projects and related communications
  • Can upload documents, photos, and progress updates
  • Can view project details and milestone tracking
  • Do NOT have access to the Contractor’s bank account information, payment settings, or financial records

Contractors are solely responsible for managing their team members’ access and conduct on the platform. Any actions taken by a Contractor’s team members are the Contractor’s responsibility.

5. PROHIBITED USE

With the express exception of Contractors, you acknowledge and agree that your use of the Website and Services is for your personal use and not for advertising or commercial purposes.

For Contractors: You acknowledge and agree that your use of the Website and Services is for your own internal business purposes, and you may not use the Services or Website on behalf of any third party.

Community Standards: All users must maintain professionalism and respect. Contractors must maintain high ratings or may be removed from the platform. Homeowners must act in good faith when approving payments and communicating with contractors. Violations of community standards may result in immediate account suspension or termination.

You agree not to copy and/or collect any Content via robots, spiders, scripts, scrapers, crawlers, or any automated or manual equivalent (e.g., by hand). You may not use the Website or Services to recreate or compete with us, to solicit or harass any individual or Contractors, or for any other purpose not contemplated herein.

When you use the Website, you agree not to:

  • Use the Website for any fraudulent or unlawful purpose;
  • Violate any federal, state, local, or international laws or regulations;
  • Use the Website in any manner that could disable, overburden, damage, disrupt, or impair the Website or the operation of the Website, or interfere with any other party’s use of the Website;
  • Impersonate any person or entity;
  • Transmit, introduce, or otherwise make available any viruses, Trojan horses, worms, logic bombs, or other material that is malicious and/or technologically harmful;
  • Restrict or inhibit any other person from using the Website, including by means of hacking or defacing any portion of the Website;
  • Interfere with or violate any other Website visitor’s or user’s right to privacy or other rights, or harvest or collect personally identifiable information about Website visitors or users;
  • Sell, resell, transfer, license, or exploit for any commercial purposes any use of or access to the Website;
  • Modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the Website;
  • Misuse passwords;
  • Frame or mirror all or any part of the Website without our express written authorization;
  • Attempt to gain unauthorized access to the account information of anyone else, or to any computer systems or networks connected to any of our servers;
  • Publish or disseminate any link to the contents of the Website without our express written consent;
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, database, or cloud connected to the Website; or
  • Otherwise attempt to interfere with the proper working of the Website.

You acknowledge that a violation of the foregoing could result in significant damages, and you agree that you are liable to us for any such damages, and will indemnify us in the event of any claims against us based on or arising from your violation of the foregoing.

We reserve the right to revoke your access to the Website or any Services, products, or properties at any time. All information about Contractors is confidential and for your personal use only.

If it is determined or suspected by us, in our sole discretion, that you are using the Website or Services in violation of this Section, we reserve the right to immediately terminate your access without notice and to initiate without notice appropriate legal actions or proceedings to seek appropriate remedies and/or damages, including but not limited to lost revenue, repairs, legal fees, costs and expenses, and to seek injunctions or other equitable remedies.

6. PAYMENTS AND FEES

a. GENERAL

When a project has been completed, you may be offered the ability to pay your Contractor directly via the RenovationRoute website (“Payments”). If your Contractor has opted-in to receive Payments, you will be able to log into the Website, select which Contractor you are paying, enter the amount of the payment, and input your method of payment.

Secure Payment Processing: Every payment is processed through Stripe, a publicly traded company that handles billions of dollars in transactions annually under U.S. banking compliance regulations.

Third-Party Payment Processor: All payments are processed by Stripe, Inc., a third-party payment processor. We do not control Stripe’s operations, policies, holds, or fee structures. Stripe may freeze, hold, or refuse payments at their sole discretion under their terms of service. We are not liable for any Stripe actions, delays, failures, or changes to their fee structure. By using RenovationRoute’s payment features, you agree to Stripe’s Terms of Service and acknowledge that funds are held in Stripe escrow accounts, not RenovationRoute accounts. RenovationRoute does not have direct access to withdraw or control escrowed funds.

For Homeowners: Posting a project on RenovationRoute is free. There are no upfront fees or subscription charges for homeowners to use the platform.

For Contractors: You can use all platform features including AI-powered quote generation, proposal creation, project tracking, and messaging at no cost. However, if a homeowner selects your bid and you wish to unlock the homeowner’s contact information to proceed with the project, a one-time fee of $20 applies. This fee is only charged when you choose to unlock contact information for a selected bid.

Platform Tools: All contractor tools including AI-powered estimating, professional proposal templates, project management, document sharing, and communication features are free to use. You only pay when you win a job.

Escrow Processing Fee (Optional): If you choose to use RenovationRoute’s secure escrow system for payment processing, a 1% escrow processing fee applies (charged to the contractor receiving payment). This fee covers secure payment handling, platform maintenance, and ensures funds are held safely until work is approved. This 1% fee is in addition to Stripe’s standard payment processing fees. Using escrow is optional but recommended for payment protection and chargeback prevention.

Quick Pay Option: For contractors who prefer faster payment, RenovationRoute offers a Quick Pay option. With Quick Pay, funds are transferred directly to the contractor’s bank account upon homeowner approval, bypassing the escrow hold period. Funds still take 1-2 business days to arrive via Stripe, but the approval step is skipped. Quick Pay also carries a 1% processing fee (in addition to Stripe’s standard payment processing fees). Important: Because Quick Pay bypasses escrow protection, payments sent via Quick Pay may be subject to chargebacks if the homeowner disputes the charge with their credit card company. Contractors should use Quick Pay only with trusted clients or when work has been completed and verified.

Quick Pay Eligibility Requirements: Quick Pay is available to contractors who have demonstrated reliability on the platform. To qualify for Quick Pay, contractors must meet ALL of the following criteria:

  • Complete at least 3 projects through RenovationRoute’s escrow system
  • Process a minimum of $5,000 in approved payments on the platform
  • Maintain a 90% or higher milestone approval rating
  • Have an account active in good standing for 60+ days
  • Have zero unresolved payment disputes or chargebacks

RenovationRoute reserves the right to revoke Quick Pay access at any time if a contractor’s performance standards decline, disputes arise, or violations of these Terms occur. New contractors must start with escrow payments to build their reputation and track record on the platform before unlocking Quick Pay access.

Summary of Contractor Fees:

  • Platform access (unlimited): FREE
  • Create & send quotes with AI: FREE
  • Submit bids: FREE
  • Project management & tracking: FREE
  • Messaging & file sharing: FREE
  • Unlock homeowner contact (when selected): $20 one-time
  • Escrow payment processing (optional): 1% + Stripe fees
  • Quick Pay processing (optional): 1% + Stripe fees

Acceptable forms of payment include: credit card, debit card, and other payment methods as made available through our payment processor. Acceptable forms of payment may be changed at any time, as determined by us, in our sole discretion. Your Contractor may also initiate the payment request.

By using Payments, even where you were not previously a member, you are agreeing to these Terms and Conditions.

b. HOW MILESTONE PAYMENTS WORK

Payment Schedule: The Contractor creates a clear payment schedule at the start of the project, listing each milestone, the amount due, and the expected completion date. This keeps the project organized and expectations aligned before work begins.

Funding Milestones: Homeowners deposit funds for each milestone when it becomes due, not the entire project upfront. Homeowners can choose to send payments via:

  • Escrow (Recommended): RenovationRoute holds the payment securely in Stripe-powered escrow until that specific milestone is completed. Provides protection against chargebacks.
  • Quick Pay: Funds transfer directly to the contractor’s bank account upon approval (bypassing escrow hold). Still takes 1-2 business days via Stripe, but may be subject to chargebacks if disputed.

Work and Verification: Contractors complete the milestone work while both parties track progress, share photos and documents, and communicate directly through the platform. Transparency is built into every step.

Approval and Release: When the homeowner reviews and approves the completed milestone:

  • Escrow payments: RenovationRoute releases the funds to the Contractor. Payments arrive in the Contractor’s account within 1-2 business days.
  • Quick Pay payments: Funds transfer directly to the contractor’s bank account (no approval hold). Payments arrive within 1-2 business days via Stripe.

You agree to approve or disapprove all requests for payment within thirty (30) days of receipt of such request.

Disputed Payments: If you do not approve of the request, the payment will remain in escrow until the earlier of:

  1. The date on which a resolution is reached between you and the Contractor regarding the dispute, at which time the funds will be released in accordance with the resolution; or
  2. Automatic Release Upon Evidence or Response Deadline: RenovationRoute will release payment to the Contractor if:
    • Contractor Provided Evidence: The Contractor submits evidence (photos, documentation, inspection reports, or other proof) demonstrating that the milestone work has been completed in accordance with the project scope; AND
    • Customer Response Deadline: The homeowner fails to provide a substantiated response or counter-evidence within the response period specified (typically 24–72 hours, as communicated by RenovationRoute at the time of dispute). If the homeowner does not respond within this timeframe with documented evidence contradicting the Contractor’s submission, RenovationRoute will release the escrowed funds to the Contractor.
    • Scope Verification: The Contractor’s submitted work clearly matches the defined scope of work for that milestone as outlined in the project agreement.
  3. Ninety (90) days from the date of disapproval, at which time RenovationRoute reserves the right, in its sole discretion, to: (a) release the funds back to the homeowner, (b) release the funds to the Contractor, or (c) interplead the funds into court and withdraw from the dispute entirely, with all costs of interpleader paid by the disputing parties.

Escrow Release Policy: This automatic release mechanism is standard practice for platforms using escrow systems. It protects both parties by ensuring that disputes do not remain indefinitely unresolved, and it incentivizes homeowners to respond promptly with legitimate concerns while protecting contractors from indefinite payment holds.

Mandatory Dispute Resolution Between Users: If you and the Contractor cannot resolve a payment dispute within sixty (60) days, both parties agree to pursue resolution through (a) mediation, (b) small claims court, or (c) arbitration between yourselves. You expressly agree that RenovationRoute is not a party to any such dispute and will not be named in any legal action between you and a Contractor.

Release of RenovationRoute: You acknowledge and agree that all disputes regarding payment, work quality, project completion, or any other matter are solely between you and the Contractor. We are not a party to any transaction, contract, or dispute between you and a Contractor. You agree to indemnify and hold RenovationRoute harmless from any claims, demands, or lawsuits arising from disputes between you and a Contractor, including all attorneys’ fees and costs if we are named in such disputes.

At your written request, and at our sole discretion, we may provide factual records from the RenovationRoute platform - such as communication logs, payment requests, or uploaded files - that were entered as part of the project. We do not validate, authenticate, interpret, or assume responsibility for the accuracy or completeness of any such information.

You acknowledge and understand that various states permit a claim of lien to be filed against real property as security against any money owed for certain services performed to real property. You acknowledge that it is your responsibility to understand your lien rights and obligations based on the state where your property is located and that you may be subject to a claim of lien if you do not pay for certain services performed by a Contractor. You are responsible for compliance with all lien laws applicable to you.

c. AUTHORIZATION TO CHARGE

By participating in Payments and agreeing to these Terms and Conditions, you agree that we are authorized to charge your method of payment for the amount selected by you on the Website, and for our payment processor to store such credit card information in case of future payments.

The Contractor will have sixty (60) days after you submit your payment to collect the payment. Should the Contractor opt out of Payments at any time or fail to collect your payment within this sixty (60) day period, you will be notified and the payment will be refunded to you. You will then be responsible for paying the Contractor directly, and you represent and warrant that you will promptly do so for the full amount owed for your project. We will have no liability to you or the Contractor relating to your failure to pay the full amount owed to the Contractor.

d. PAYMENT VERIFICATION

You authorize us to confirm that your method of payment is in good standing with the issuing financial institution, including, but not limited to, by submitting a request for a payment authorization and/or a low dollar credit and/or debit to the method of payment in accordance with the relevant card association as applicable.

We, in our sole and absolute discretion, may refuse to approve or may terminate existing enrollments for Payments with or without cause or notice, other than any notice required by any applicable law, and not waived herein.

Payments made through Payments are also subject to the terms and conditions governing your method of payment between you and the issuer of your method of payment. You are responsible for any charges and related fees that may be imposed under the terms and conditions of your method of payment.

e. TRANSACTION RELATIONSHIP

You acknowledge and agree that your payments through Payments are transactions between you and the Contractor and not with us or any of our affiliates. We are not a party to your payments unless expressly designated as such on the Website.

You also agree that we may update your payment information, including expiration date and card number, due to information received under certain account updater programs created by payment networks. Under these programs, enrolled card issuers and merchants can provide and/or receive up to date payment card related information from payment networks regarding your method of payment stored by us. We may reflect these changes to your stored payment information to prevent payment failure or service termination.

f. PAYMENT RESUBMISSION

You also agree that a Contractor, or us acting on behalf of the Contractor, may resubmit a payment for processing one or more times in the event that a prior payment made through Payments is declined or returned by the payment network.

g. PERMITTED USES

Payments may not be used to process a payment, or otherwise transfer money between you and a Contractors, that is unrelated to your purchase of services from the Contractor. You may not use Payments to purchase any illegal goods or services or for any other underlying illegal transaction.

You agree that you will not use Payments to purchase any services or products that violate these Terms and Conditions, other policies or rules applicable to Payments, or applicable law. Failure to comply with these limitations may result in suspension or termination of your use of Payments and/or your RenovationRoute account.

h. REFUND POLICY

Except as set forth in these Terms and Conditions, all payments processed are non-refundable to you and are non-reversible by you through Payments once work has been completed and approved.

Cancellations and Refunds: If a homeowner cancels a project and requests a refund, the ability to refund depends on the payment status and method:

  • Escrow - Before Transfer to Contractor: If funds are still held in escrow and have not yet been transferred to the Contractor’s Stripe Connected Account, full refunds can be processed.

  • Escrow - After Transfer to Contractor: Once funds have been transferred to a Contractor’s Stripe Connected Account, any refund or reversal will be subject to Stripe’s standard reversal fees and processing charges. These fees are typically deducted from the refund amount and are set by Stripe, not RenovationRoute. The homeowner will receive the refund minus any applicable Stripe reversal fees.

  • Quick Pay Payments: Because Quick Pay transfers funds directly to the contractor’s bank account (bypassing escrow approval), refunds must be initiated by the Contractor through their Stripe Connected Account. Quick Pay transactions may also be subject to credit card chargebacks if the homeowner disputes the charge with their card issuer.

  • Contractor Responsibility: If the Contractor agrees to refund payment for work not performed, the Contractor may be responsible for initiating the refund through their Stripe Connected Account, and Stripe fees will apply.

Contractor Chargeback Liability: Contractors acknowledge and agree that they are fully responsible for any chargebacks, payment disputes, or reversals initiated by homeowners or credit card companies related to their services. If a chargeback occurs after RenovationRoute has transferred funds to a Contractor’s Stripe Connected Account, the Contractor agrees to:

  1. Reimburse RenovationRoute for the full chargeback amount plus any associated fees
  2. Allow RenovationRoute to deduct chargeback amounts from future payments or withhold funds from their account
  3. Maintain a valid payment method on file for chargeback recovery
  4. Respond promptly to chargeback disputes with required documentation
  5. Accept that repeated chargebacks may result in account suspension or termination

RenovationRoute reserves the right to hold reserves from contractor payouts if chargeback risk is elevated. Contractors using Quick Pay accept higher chargeback risk and agree to bear full financial responsibility for any disputes.

Collection Rights: If a contractor fails to reimburse RenovationRoute for chargebacks, disputes, or reversals within 30 days of notification, we reserve the right to: (i) send the outstanding debt to collections, (ii) report unpaid amounts to credit bureaus, (iii) pursue legal action in the courts specified in Section 22, and (iv) offset amounts against any outstanding credits, withheld funds, or future payments. Contractors agree that RenovationRoute may deduct chargeback amounts from their Stripe Connected Account balance or future payments without additional authorization.

You may have additional refund or charge-back rights under your method of payment issuer agreement or applicable state and federal laws.

i. WAIVER AND RELEASE

You agree to waive and release us, our affiliates, and their respective agents, contractors, officers and employees, from all claims, demands, causes of action and damages (actual and consequential) arising out of or in any way connected with your use of Payments, including, but not limited to:

  • Any payment uploaded to Payments
  • Any payment being released to a Contractor through Payments
  • Any payment being held in escrow
  • Any disputes between you and a Contractor
  • Any work performed or not performed by a Contractor
  • Any claims of lien made on your property

Indemnification for Disputes: You agree to indemnify, defend, and hold harmless RenovationRoute from any and all claims, lawsuits, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:

  • Any dispute between you and a Contractor
  • Any attempt to involve RenovationRoute in litigation between you and a Contractor
  • Any claim that RenovationRoute should have released or not released escrowed funds
  • Any subpoena, discovery request, or court order related to transactions between you and a Contractor

You agree that you will not involve us in any litigation or other dispute arising out of or related to any transaction, agreement, or arrangement in connection with Payments or between you and a Contractor. If you attempt to name RenovationRoute as a party to any such dispute:

  1. You shall pay all costs and attorneys’ fees of us and our affiliates
  2. You shall provide full indemnification as set forth above
  3. The jurisdiction for any such litigation or dispute shall be as set forth in Section 22
  4. We reserve the right to immediately suspend or terminate your account

Notwithstanding the foregoing, nothing in these Terms and Conditions waives any rights, claims or defenses that you may have with respect to a payment under an agreement with your method of payment issuer, the card association rules or applicable state and federal laws.

While we will use commercially reasonable efforts to ensure the security of all credit card and other personal information, we expressly disclaim any liability for any damage that may result should any information be released to any third parties, and you agree to indemnify and hold us harmless for any damages that may result therefrom.

j. STRIPE PAYMENT PROCESSING

Payment processing services are provided by Stripe and are subject to the Stripe Connected Account Agreement, located at:

https://stripe.com/us/connect-account/legal

which includes the Stripe Terms of Service, located at:

https://stripe.com/us/legal

(collectively, the “Stripe Services Agreement”).

By agreeing to these Terms and Conditions and using Payments, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of participating in Payments, you agree to provide us with accurate and complete information about you, and you authorize us to share your information and transaction information related to your use of the payment processing services provided by Stripe with Stripe.

7. OFFERS AND DISCOUNTS

We may from time to time offer discounts, coupons, or other promotions, at our sole discretion. We may discontinue any such programs at any time.

a. REFERRAL DISCOUNTS

If you are given a referral code, you may not use online marketing to promote or artificially increase credits unless we explicitly agree in writing.

You may not:

  • Post the code on coupon websites
  • Use paid search marketing
  • Use online advertising, forum posting, newsgroup posting, or bulk email

You may only share such codes with personal friends/acquaintances.

Referral discounts:

  • Are redeemable only for services purchased through RenovationRoute
  • Have no cash value
  • May be terminated if misused

b. PROMOTIONAL COUPONS

Promotional coupons:

i. Are valid only for designated services and expire as indicated.
ii. Have no cash value and are nonrefundable.
iii. Do not apply to taxes, fees, or ineligible services.
iv. Each coupon may be used once; fees beyond the coupon amount will be billed normally.

No other discount, promotion, or coupon from a Contractor may be used in connection with any Service unless expressly stated.

8. INFORMATION YOU PROVIDE TO US / CONSENT TO CONTACT

When using our Website or Services, you provide information that may be shared with Contractors.
By providing this information, you consent to being contacted via:

  • Phone
  • Email
  • Mail

Even if you are on a Do Not Call list, you consent to these communications for operational and marketing purposes.

You further consent to:

  • Up to four Contractors contacting you

You agree all information you provide is accurate.
Knowingly inputting false data (e.g., fake names or phone numbers) results in financial liability up to the greater of $11,000 per incident or actual damages, plus attorneys’ fees.

9. DISPUTE RESOLUTION ASSISTANCE

We do not guarantee any work performed by Contractors.

Limited Platform Support Only: We may, at our sole discretion, offer limited administrative assistance such as facilitating communication between parties or providing access to platform records. However:

  • We are not mediators, arbitrators, or judges
  • We make no determinations about who is “right” or “wrong”
  • We are not responsible for outcomes
  • You waive any claims against RenovationRoute related to dispute-resolution attempts
  • Any assistance we provide does not make us a party to the dispute
  • We reserve the right to refuse involvement in any dispute

Good Faith Requirement: You agree not to withhold payment without a good faith reason. Frivolous disputes or attempts to defraud contractors may result in immediate account termination and release of escrowed funds to the contractor.

Interpleader Right: If RenovationRoute is threatened with or named in any litigation regarding escrowed funds, we reserve the right to deposit the disputed funds with a court of competent jurisdiction (interpleader action) and recover all attorneys’ fees and costs from the disputing parties.

10. CALL RECORDING

We may monitor or record telephone calls between you and us.

11. USER GENERATED CONTENT

All content you post (“Posts”) becomes our sole property.

a. OUR RIGHT TO USE POSTS

Posts are not private.
We may use, reproduce, distribute, or publish them worldwide, in any media, indefinitely.

b. GRANT OF LICENSE

You grant us and our users a perpetual, irrevocable, worldwide license to use your Posts, including name, voice, and likeness if submitted.

c. REPRESENTATION OF OWNERSHIP

You warrant you own or have rights to all content you post.

d. CONTENT GUIDELINES

Posts may not include:

  • Profanity, obscenities, hate speech
  • Illegal activity
  • False statements
  • Disparaging remarks
  • Reviews unrelated to the actual work performed

12. CONTRACTOR VERIFICATION AND DISCLAIMERS

RenovationRoute may, at its sole discretion, implement verification processes for Contractors. Any such verification, if implemented, may include:

  1. Licensing verification (state-level)
  2. Business registration checks
  3. Background screening (where available and permitted by law)

Currently, RenovationRoute does not conduct comprehensive background checks or criminal record searches on Contractors. Contractors are responsible for maintaining their own licensing, insurance, and compliance with applicable laws.

DISCLAIMER

WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING ANY CONTRACTOR’S QUALIFICATIONS, BACKGROUND, CRIMINAL HISTORY, OR SUITABILITY FOR ANY PROJECT. YOU ARE SOLELY RESPONSIBLE FOR CONDUCTING YOUR OWN DUE DILIGENCE, INCLUDING BUT NOT LIMITED TO VERIFYING LICENSES, INSURANCE, REFERENCES, AND BACKGROUND CHECKS BEFORE HIRING ANY CONTRACTOR.

STATE CONTRACTOR LICENSING REQUIREMENTS

Contractor Licensing Responsibility: Contractors are solely responsible for obtaining and maintaining all required state and local licenses, permits, bonds, and insurance required to perform construction work in their jurisdiction. RenovationRoute does not verify licensing status and makes no representations regarding whether any contractor is properly licensed.

Homeowner Due Diligence: Homeowners should independently verify that contractors hold all required licenses before entering into any agreement. Many states require contractors to be licensed for projects over certain dollar amounts. Unlicensed contracting may void warranties, insurance coverage, and legal protections.

State Licensing Resources: Verify contractor licenses through your state’s licensing board:

  • Michigan: Michigan Department of Licensing and Regulatory Affairs - www.michigan.gov/lara
  • Colorado: Colorado Department of Regulatory Agencies - dpo.colorado.gov
  • Utah: Utah Division of Occupational and Professional Licensing - dopl.utah.gov
  • Arizona: Arizona Registrar of Contractors - roc.az.gov
  • Wyoming: Contact local city/county building departments (Wyoming has no statewide contractor licensing)

Compliance: Contractors who perform work requiring a license without proper licensing may be subject to fines, penalties, and account termination. RenovationRoute is not responsible for verifying compliance with state or local licensing requirements.

INDEPENDENT CONTRACTORS

All Contractors on RenovationRoute are independent contractors. They are not employees, agents, representatives, or partners of RenovationRoute. We do not:

  • Control, supervise, direct, or oversee their work
  • Employ, hire, fire, or manage contractors
  • Train or certify contractors
  • Inspect or approve completed work
  • Guarantee work quality, safety, or code compliance
  • Carry insurance for their work
  • Take responsibility for their actions, errors, or omissions

Direct Contractual Relationship: Any agreement for services is directly and exclusively between you and the Contractor. RenovationRoute is not a party to that agreement and has no obligations or liability under it.

No Supervision: We do not visit job sites, inspect work, verify completion, or supervise contractors in any way. Project tracking features on our platform are for informational purposes only and do not constitute oversight or approval of work.

13. RATINGS AND REVIEWS

User reviews reflect consumer opinions only.
We do not endorse or verify them.

14. NO LIABILITY FOR CONTRACTOR SERVICES

RenovationRoute Provides Technology Only. We operate a software platform that facilitates connections and payments. We do NOT provide, supervise, guarantee, or take any responsibility for:

  • Work Quality: Workmanship, materials, techniques, or results
  • Safety: Job site safety, OSHA compliance, or worker protection
  • Legal Compliance: Building codes, permits, licenses, or regulations
  • Project Completion: Whether work is finished, abandoned, or delayed
  • Contractor Conduct: Honesty, reliability, competence, or professionalism
  • Disputes: Any disagreements, conflicts, or legal matters between users
  • Damages: Property damage, personal injury, financial loss, or any harm
  • Insurance: Whether contractors carry adequate insurance or bonds

Property Damage and Personal Injury: RenovationRoute is not liable for any property damage, personal injury, death, or other harm caused by contractors, their employees, or their subcontractors. This includes but is not limited to:

  • Structural damage to homes or property
  • Water damage, fire damage, electrical damage
  • Theft, vandalism, or destruction of property
  • Personal injury or wrongful death
  • Damage to neighboring properties
  • Code violations or failed inspections

Homeowners are strongly advised to verify that contractors carry adequate general liability insurance and workers’ compensation insurance before allowing work to commence. RenovationRoute does not verify insurance coverage and makes no representations about whether contractors are adequately insured.

Your Sole Responsibility: You are solely responsible for:

  1. Selecting and vetting contractors
  2. Verifying licenses, insurance, and credentials
  3. Negotiating contract terms
  4. Inspecting work and approving payments
  5. Ensuring code compliance and obtaining permits
  6. Resolving any disputes with contractors
  7. All risks associated with home improvement projects

No Warranties: We make absolutely no warranties, express or implied, regarding any contractor or their services. This includes warranties of merchantability, fitness for a particular purpose, or any other warranty.

Release of Claims: By using RenovationRoute, you release and forever discharge RenovationRoute from any and all claims, demands, damages, or liabilities arising from or related to any contractor services, work performed, or disputes with contractors.

15. DISCLAIMER OF REPRESENTATIONS, WARRANTIES, AND GUARANTEES

We do not warrant:

  • Error-free operation
  • Virus-free downloads
  • Availability of the Website or Services
  • Actions, performance, or punctuality of Contractors

The Website is provided “as-is” and “as-available.”

You release us from any disputes with Contractors.

Your sole remedy is discontinuing use of the Website or Services.

16. LIMITATION OF LIABILITY

We are not liable for:

  • Injuries
  • Property damage
  • Lost profits
  • Data loss
  • Consequential damages

Our total liability is limited to 100% of fees paid in the prior 6 months.

We are not responsible for:

  • Content
  • Accuracy
  • Updates
  • Privacy policies

of any third-party sites you visit via links.

18. THIRD-PARTY COPYRIGHTS AND LICENSORS

If you believe your IP rights are violated, contact:
info@RenovationRoute.com

We may use third-party licensors; you have no contractual rights with them.

19. NOTICE REGARDING DOCUMENTS ON THE WEBSITE

You may use documents for non-commercial, informational purposes only.
No modifications allowed.
Logos, graphics, and layouts may not be copied.

We disclaim all warranties for such documents.

20. INDEMNIFICATION

You agree to indemnify and hold us harmless from any claims resulting from:

  • Your use of the Website/Services
  • Disputes with Contractors
  • Violations of these Terms
  • Violations of others’ rights

21. OUR INTELLECTUAL PROPERTY RIGHTS

We retain full ownership of:

  • Software
  • Branding
  • Content
  • Trademarks
  • Patents
  • Trade secrets

You may not reproduce or modify our IP outside the scope of these Terms.

22. AGREEMENT TO ARBITRATE AND GOVERNING LAW

a. AGREEMENT TO ARBITRATE

Binding Arbitration. You and RenovationRoute agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Website, the Services, or your relationship with RenovationRoute (collectively, “Disputes”) will be resolved by binding arbitration, except as set forth below.

Arbitration Rules. The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (for consumer disputes) or Commercial Arbitration Rules (for business disputes), as applicable, in effect at the time the arbitration is filed. The AAA Rules are available at www.adr.org or by calling 1-800-778-7879. If the AAA is unavailable or unwilling to arbitrate, the parties will select an alternative arbitration provider.

Small Claims Court Exception. Either party may bring an individual action in small claims court if the claim is within that court’s jurisdiction and proceeds on an individual (non-class) basis.

Injunctive Relief Exception. Either party may seek injunctive or equitable relief in court to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

b. ARBITRATION PROCEDURES

Notice of Dispute. Before filing an arbitration, the party asserting a claim must first send written notice of the Dispute to the other party by certified mail. The notice to RenovationRoute should be sent to: MS TECH ALPINE VENTURES LLC (dba RenovationRoute), c/o Registered Agent, Wyoming, Attn: Legal Department. The notice must describe the nature of the claim and the relief sought. If the parties do not resolve the Dispute within 60 days after notice is received, either party may commence arbitration.

Single Arbitrator. The arbitration will be conducted by a single neutral arbitrator selected in accordance with AAA Rules.

Location. Any in-person arbitration hearing will take place in Wyoming, unless the parties agree otherwise or the consumer elects to have the hearing in their county of residence.

Costs and Fees. Each party will be responsible for their own attorneys’ fees and costs, except as otherwise provided by applicable law or the arbitrator’s award. RenovationRoute will pay all AAA filing, administration, and arbitrator fees for any arbitration initiated in accordance with these Terms, unless the arbitrator finds that your claim was frivolous or brought for an improper purpose.

Discovery. Discovery in arbitration will be limited to what is reasonable and necessary for a fair hearing, as determined by the arbitrator.

Arbitrator’s Decision. The arbitrator may award any relief that a court could award, including attorneys’ fees when authorized by law. The arbitrator’s decision is final and binding, except for any right of appeal provided by the Federal Arbitration Act.

c. CLASS ACTION WAIVER

No Class Actions. You and RenovationRoute agree that any arbitration or court proceeding will be limited to the Dispute between you and RenovationRoute individually. To the fullest extent permitted by law:

  • Neither you nor RenovationRoute may bring a claim as a plaintiff or class member in a class, consolidated, or representative action;
  • The arbitrator may not consolidate more than one party’s claims or preside over any form of representative or class proceeding;
  • The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.

If any court or arbitrator determines that the class action waiver in this section is void or unenforceable for any reason, or that arbitration can proceed on a class basis, then the arbitration provisions in this Section 22 will be deemed null and void, and the parties will be deemed to have not agreed to arbitrate disputes.

d. OPT-OUT RIGHT

30-Day Opt-Out. You have the right to opt out of this arbitration agreement. If you wish to opt out, you must notify RenovationRoute in writing within 30 days of first accepting these Terms. Your opt-out notice must include your name, address, email address, and a clear statement that you wish to opt out of this arbitration agreement. Send your opt-out notice to: info@RenovationRoute.com with subject line “Arbitration Opt-Out” or by mail to: MS TECH ALPINE VENTURES LLC (dba RenovationRoute), c/o Registered Agent, Wyoming, Attn: Arbitration Opt-Out.

If you opt out, you and RenovationRoute will not be bound by this arbitration agreement, but all other terms of these Terms will continue to apply. Opting out of this arbitration agreement has no effect on any other arbitration agreements that you may have with us.

e. GOVERNING LAW AND VENUE

Wyoming Law. These Terms and any Disputes will be governed by the laws of the State of Wyoming, without regard to its conflict of law provisions. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

State-Specific Consumer Protection Laws. Notwithstanding the choice of Wyoming law, nothing in these Terms limits or waives any consumer protection rights or remedies available to you under the mandatory consumer protection laws of the state in which you reside. If you are a consumer and your state’s consumer protection laws provide you with greater protections than Wyoming law, those protections will apply.

Home Improvement Regulations. Where applicable, these Terms are subject to state and local home improvement contractor laws, licensing requirements, and consumer protection statutes. If any provision of these Terms conflicts with mandatory state or local laws governing home improvement contracts, those laws will control.

Venue for Non-Arbitrable Claims. For any claim that is not subject to arbitration (such as small claims court actions or injunctive relief), you agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in Wyoming, unless such venue is prohibited by applicable law, in which case the claim may be brought in your state of residence.

f. SEVERABILITY

If any portion of this Section 22 is found to be unenforceable or unlawful for any reason:

  • The unenforceable or unlawful provision will be severed from these Terms;
  • Severance of the provision will have no impact on the remainder of this arbitration agreement or the parties’ ability to compel arbitration of any remaining claims;
  • To the extent that any claims must proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in court and cannot be arbitrated.

23. GENERAL PROVISIONS

  • Invalid provisions will be modified or removed without affecting the remainder.
  • Claims must be filed within 1 year.
  • Section titles are for convenience only.
  • These Terms constitute the full agreement.

24. DISPUTES BETWEEN USERS

RenovationRoute is a neutral platform.
We do not mediate or resolve disputes between Customers and Contractors. RenovationRoute is not a general contractor, construction manager, or home improvement provider, and does not oversee, supervise, inspect, or direct any project.

Upon request, we may provide limited factual data (timestamps, uploaded files), but:

  • We do not interpret data
  • We do not authenticate data
  • We are not part of any dispute

Attempting to involve us in a dispute is a breach of these Terms.

25. ESCROW AGREEMENT SUMMARY

Binding when you fund or accept a job

This Escrow Agreement is automatically entered into when you fund a project or accept a contractor bid on RenovationRoute.

  1. Escrow Agent Role: RenovationRoute acts solely as an escrow agent. We hold funds in a segregated Stripe-powered escrow account, not in RenovationRoute accounts.

  2. Release of Funds: Funds are released to the contractor only when the homeowner confirms milestone completion in writing through the RenovationRoute platform, or automatically if the contractor provides evidence and the homeowner fails to respond within the applicable approval window defined below.

  3. Approval Window: Homeowners have 7 business days to approve or dispute work after the contractor marks a milestone complete. If homeowners raise a legitimate dispute within this window, funds remain in escrow while the issue is resolved. If the homeowner does not respond within 7 business days, RenovationRoute will send 2-3 documented notices (email + in-app platform message) stating that funds will be automatically released after 14 calendar days of total non-responsiveness. Unless a dispute is actively being resolved, funds will be automatically released to the contractor’s bank account.

  4. Binding Escrow Determination: RenovationRoute may make a final administrative determination on disputed escrowed funds based on:

    • The agreed scope of work documented on the platform
    • Timestamped evidence provided by both parties (photos, messages, approval records)
    • Project records and communication logs maintained on RenovationRoute

    When RenovationRoute makes an escrow determination, it is binding and enforceable. RenovationRoute may:

    • Release full funds to the contractor
    • Release full funds to the homeowner (refund)
    • Split funds between both parties
    • Hold funds pending further resolution

    This determination is binding for platform escrow purposes unless a court of law issues a contrary written order.

  5. No Responsibility for Subcontractor Disputes: RenovationRoute has no responsibility for disputes between contractors, subcontractors, or suppliers. The contractor is solely responsible for all payments to subcontractors and suppliers.

  6. Contractor Payment Obligation: The contractor acknowledges and agrees that they are solely responsible for paying all subcontractors, workers, and material suppliers. RenovationRoute does not verify or ensure that the contractor pays third parties.

  7. Release of Claims: Both parties (homeowner and contractor) agree to release and hold harmless RenovationRoute from any liability, claims, or damages related to:

    • Mechanic’s liens filed on the homeowner’s property
    • Subcontractor or supplier claims
    • Payment disputes between contractor and subcontractors
    • Any other third-party claims arising from the work performed

  8. Small Claims Court and Independent Legal Action: Notwithstanding this binding escrow determination, either party may pursue small claims court action or other legal remedies at their own expense and initiative. RenovationRoute is not a party to any such action. However, any court order must be provided to RenovationRoute in writing to modify or override an escrow determination. RenovationRoute’s escrow decision remains in effect unless a court of law issues a written order requiring modification.

  9. Binding Agreement: By checking the escrow agreement acceptance box and proceeding to fund a project or accept a bid, you enter into a legally binding escrow agreement with RenovationRoute. This agreement is enforceable under applicable state and federal law.

CONTACT US

If you have any questions about these Terms or our services, please contact us:

  • Company: MS TECH ALPINE VENTURES LLC (dba RenovationRoute)
  • Email: info@RenovationRoute.com
  • Phone: +1 (248) 716-5604
  • State of Formation: Wyoming
  • Operating Location: Serving Michigan, Colorado, Utah, Arizona, and Wyoming

For more information about RenovationRoute and our team, visit our About page.

© 2025 RenovationRoute. All Rights Reserved.